The London Skin and Hair Clinic Holborn

Dr Wade is amazing, he is compassionate, informative and endlessly patient, tolerating my million questions graciously. I couldn’t wish for a better dermatologist or experience. Everyone who works at the clinic is lovely, and they are also easy to contact and very responsive. I highly recommended.

I had an excellent experience with my video consultation. Kate was incredibly professional, knowledgeable, and took the time to thoroughly understand my concerns and goals. Everything was explained clearly, including the procedure options, expected results, and aftercare, which made me feel confident and well-informed. Even though it was a virtual appointment, it felt very personal and attentive. I never felt rushed, and all my questions were answered in detail. I really appreciated the honest advice and tailored recommendations. Highly recommend this service to anyone considering a facial procedure — a convenient, reassuring, and genuinely helpful experience from start to finish.

I had a skin tag removal treatment at this clinic under the care of Dr Inna, and I’m very pleased with the experience. Dr Inna was gentle, reassuring, and extremely clear in explaining every step of the procedure, which immediately put me at ease. The treatment itself was even better than I expected. It was carried out with great professionalism, and I felt well looked after throughout the entire process. Dr Inna made sure I was comfortable at every stage, and her calm and caring approach made the experience smooth and stress-free. I’m very happy with the results and would highly recommend this clinic to anyone considering treatment.

My daughter VN had a follow-up appointment today. We were aware of the London Tube strike and, despite being offered the opportunity to reschedule at very short notice, we chose to keep the appointment to avoid inconveniencing the clinic and as it was a follow up the appointment. Unfortunately, due to severe disruption caused by the Tube strike, she became delayed despite making every effort to arrive on time. I called the clinic after I missed their call to explain the situation and was told that attendance would be at the clinician's discretion. My daughter then paid for a taxi and travelled directly to the clinic, hoping that the exceptional circumstances would be taken into account. To our disappointment, the appointment was not honoured. She was willing to wait to be seen later in the day. What was particularly frustrating was that an invoice for non-attendance was emailed almost immediately while my daughter was still speaking with reception. This gave the impression that charging the fee was prioritised over considering the circumstances or exploring whether the clinician could still see her. This was a follow-up consultation, and previous appointments have typically lasted around 15 minutes despite being booked as 30-minute consultations. We also rebooked another appointment immediately, demonstrating our commitment to continuing care with the clinic. We fully understand that clinics have terms and conditions and that missed appointments can have an impact. Today's appointment would be the 3rd appointment with this clinic and this is the very first time she missed an appointment. However, given the widely publicised London Tube strike, the advance notice we provided, and the effort to reach the clinic by another mode of transport, and our immediate rebooking, we had hoped for a more compassionate and flexible approach!

Very nice staff, from reception to consultant. I really appreciate their honesty—being told I wasn’t a suitable candidate for hair removal is far better than undergoing treatment, spending the money, and ending up disappointed. That said, I do think inclusion is important, and it would be great to see a wider range of laser options suitable for darker skin tones. Their transparency, however, shows they are a trustworthy clinic so would recommend to my fairer friends!