Clinic Terms of Service

These Clinic Terms of Service bind the clinic (and any person who creates or uses a clinic account for it) and Opaline Clinique Limited, which operates ClinicsCheck. They apply when you create a clinic account, claim a listing, publish offers, or subscribe to a plan.

By ticking the acceptance box and creating or activating a clinic account, you agree to these terms in full. If you do not agree, do not create a clinic account and do not publish on ClinicsCheck.

Patient visitors are covered by the Terms of Use, not this agreement.

ClinicsCheck is a directory and comparison platform. We host and display listings, offers and other content you submit. That is the whole of our role.

Opaline Clinique Limited and ClinicsCheck are not a medical provider, hospital, clinic, doctor, dentist or other healthcare professional. We do not diagnose, treat, prescribe, advise, refer, or supervise any clinical work. We are not a travel agency, medical tourism agency, booking agent, insurer, or aftercare provider. We do not arrange flights, hotels, visas, or treatment. We do not become a party to any contract between you and a patient.

A paid plan (Free, Gold or Elite) buys listing tools and offer publishing limits only. It is not a medical ranking, an endorsement, a guarantee of patients, or a search position.

You warrant and represent, on a continuing basis, that:

• you are authorised to bind the clinic named on the listing, and the information you give us about that clinic is true;
• you have, and will keep, every licence, registration, authorisation and insurance required to treat the patients you offer to treat, in every country and market you serve or advertise to;
• you comply with all applicable laws and professional rules in those markets — including healthcare, advertising, consumer, data protection, and travel-for-treatment rules;
• every offer, price, inclusion, exclusion, date, photo, claim and other content you publish is accurate, not misleading, can be honoured, and is lawful to advertise;
• you obtain all required consents (including clinical consent and any consent needed for images or testimonials) before publishing or treating;
• you are solely responsible for pricing, availability, refunds, cancellations, aftercare, complications, and every dispute with a patient.

All clinical care, informed consent, licensing, insurance, advertising accuracy, pricing, aftercare, refunds, cancellations and patient disputes sit with you alone. The patient’s contract for treatment is with you, not with ClinicsCheck or Opaline Clinique Limited.

ClinicsCheck only hosts and displays the offers and information you provide. We do not verify that a price is still available, that a package is clinically appropriate, or that you remain licensed. We have no duty to supervise your work or to step into a patient complaint.

Gold and Elite are billed through Stripe for platform access. That fee is separate from anything a patient pays you. Paying us does not transfer clinical or advertising liability to ClinicsCheck or Opaline Clinique Limited. Patients never pay ClinicsCheck.

Paid plans are billed monthly in advance at the price for your country shown at checkout, and renew every month until you cancel.

Free trials. Gold and Elite are charged from the day you subscribe, at the price for your country shown at checkout. A free trial is not included unless you apply a valid promo code that grants one, for the number of days that code allows. You add a payment card to start a trial, and nothing is charged during it. When the trial ends, the plan continues as a paid monthly subscription at the full price shown at checkout, then again every month until you cancel. If you cancel under Manage billing before the trial ends, you go back to Free and nothing is charged. We email you before the first charge. If that first charge fails, your clinic goes back to Free until a payment succeeds. The 30% first-month discount applies when you subscribe straight away. It does not apply to a plan that starts from a trial, and it is not added on top of a different promo code.

You can manage or cancel a paid plan through the Stripe billing portal (Manage billing in your dashboard). Cancelling stops future renewals; it does not undo published offers unless you pause or remove them, and it does not end these terms for content that remains live.

We may hide, edit, suspend or permanently remove a listing, offer or account at any time if we reasonably believe it is inaccurate, unlawful, misleading, harmful, or in breach of these terms. We may also remove content that a register, regulator or named practitioner asks us to take down. We owe you no compensation for removal.

There is no tolerance for objectionable content or abuse in chats with patients: no harassment, sexual content, spam, pressure selling, or unsafe or misleading medical claims. Patients can report and block a clinic from any chat. We review reports within 24 hours and may remove the content, suspend the account, or remove the listing.

The same applies to Studio posts and team profiles. Post only photos you own or may use: your premises, equipment, city and team members who have agreed to appear. Never post patients, before-and-after results or anything that advertises a treatment outcome, and follow the health advertising rules of your country. We may remove any post without notice.

A ClinicsCheck listing, badge, register mention, paid plan or featured (Ad) package is not a recommendation, a quality ranking, or a guarantee of results. Register membership and any score on the site are not a medical ranking. Featured packages must stay labelled as ads.

You will indemnify, defend and hold harmless Opaline Clinique Limited, ClinicsCheck, and our officers, employees, contractors and agents against all claims, demands, losses, damages, costs, fines and reasonable legal fees arising out of or connected with: your treatment of any person; your offers, prices, advertising or other content; your failure to hold required licences, registrations or insurance; any alleged non-compliance with laws in markets you serve; consent, aftercare, refunds or other disputes with patients; infringement of third-party rights; or your breach of these terms.

This indemnity applies even if a claim alleges that ClinicsCheck hosted, displayed or failed to remove your content, except to the extent a court finds the loss was caused solely by our fraud or wilful misconduct. The indemnity survives termination of your account.

To the fullest extent permitted by law, Opaline Clinique Limited and ClinicsCheck are not liable for clinical outcomes, complications, patient complaints, your pricing or availability, advertising claims, travel arrangements, or any contract between you and a patient. We are not liable for loss of profit, loss of data, or indirect or consequential loss.

Where we are liable and the law allows a cap, our total liability to you is limited to the subscription fees you paid us in the 12 months before the claim, or £100 if you paid nothing. Nothing in these terms excludes liability that cannot be excluded by law (including fraud).

These terms are governed by the laws of England and Wales. You submit to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms. The version identifier on this page is the current version. If the version changes, you must accept the new terms before you can keep a clinic account active, publish offers, or upgrade a plan.