Özel Cemre Ağız ve Diş Sağlığı Polikliniği

My wife recommended me to Cemre Dis. In the beginning I was very nervous but the staff there are very polite and friendly especially my doctor Aslıhan hanım has been very professional and fulfilled my expectations to my new teeth. Since I’ve came back home I have told all my friends and family to go there. Greetings from England!

The team is very experienced and well-behaved, I am very satisfied with the treatment of my teeth, special thanks to Mrs. Yüsra, for being friendly and on time, also Dr. Tuğba gave me a beautiful smile with her experience and patience.best regards

You stated that you came to our clinic because you received a very high price from another clinic for a retainer that was made there, and that you wanted this situation evaluated. (I received information about the fee for retinal replacement, not for a medical assessment. Yes, I was very satisfied with my previous clinic, but yours seemed more affordable. If I had known the workmanship was like this, I wouldn't have even taken a step here. There's a good saying about this: "You get what you pay for...") (Also, I don't understand the purpose of you saying that everyone can get prices from anywhere; it's a ridiculous attempt at defense.) The fee shared during the phone call was valid only if the procedure performed after the examination was the same. (YOU DIDN'T MENTION THAT SUCH A DISTINCTION EXISTED, YOU WERE DISTORTING THE FACTS. YOU GAVE ME A PRICE DIRECTLY FOR RETAINER REPLACEMENT. IF SUCH A DISTINCTION EXISTED, YOU SHOULD HAVE MENTIONED IT AT THE BEGINNING. IT'S NOT ETHICAL TO BOTH NOT MENTION IT AND PRETEND TO HAVE.) Following your examination, the current situation has been evaluated, and repair and replacement options have been explained to you in detail. (I was directed to repair because the price you quoted for a complete replacement was deemed too cheap by your doctor (he also warned you, saying "why are you doing it so cheaply?", which you also conveyed to me). Therefore, the repair option was offered. It wasn't a problem for me; repair or complete replacement would have been enough to solve my problem. I couldn't have known I would face workmanship that wouldn't even last a month.) During the process, your request for a complete replacement of the retainer in exchange for the repair cost was communicated to us. You were clearly informed that this was not possible and that a different pricing would apply for a new retainer. (I initially received a price quote for a complete replacement, and yes, a repair was done. During payment, it was stated that this repair was more difficult and expensive than a complete replacement, but they said, "Let it be like that this time." When the retainer broke, I requested a complete replacement. This time, you claimed the opposite, saying that a complete replacement was more expensive, and that's why we charged that price for the repair. If that's the case, why did you have a private conversation during the first payment saying it would be more expensive this time? You are contradicting yourselves, and your contradictions are unacceptable.) (YOU ARE NOT FOCUSED) To address the dissatisfaction experienced, the amount you paid for the repair has been fully refunded to you. (YES, THAT'S TRUE, AFTER ALL, THERE WAS WORKMANSHIP THAT DIDN'T EVEN LAST A MONTH) Also, your tartar removal treatment, which was performed during the same visit, was completed, and no dissatisfaction regarding this service was communicated to us. (I DIDN'T EVEN WANT TO MENTION THIS, BUT AS A RESULT OF THIS RETAINER REPAIR, THE AREA BEHIND MY LOWER TEETH, WHERE THE RETAINER IS LOCATED, WAS NOT PROPERLY CLEANED. BUT THIS IS NOT THE DOCTOR'S FAULT. THE DOCTOR WHO WAS GOING TO INSERT THE RETAINER DIDN'T REMOVE THE LOWER RETAINER, SO THAT AREA WASN'T CLEANED. I UNDERSTAND THAT SHE DIDN'T REMOVE IT BECAUSE SHE WAS GOING TO REPAIR IT. BUT I WISH THEY HAD DONE SOMETHING LIKE THAT FROM THE BEGINNING FOR THE REPLACEMENT.) (IF THE DOCTOR HADN'T FOUND THE DEVELOPMENT TO BE CHEAP AND SUBJECTED IT TO REPAIR, THE CLEANING PROCESS WOULD HAVE BEEN DONE PROPERLY BY NOW.)

Hello, first of all, she is a wonderful dentist who stands out with her very friendly demeanor, professional expertise, and sincere approach. She was always by our side at every stage of our treatment process. She is someone anyone who hesitates to sit in the dentist's chair can consult with peace of mind. We were personally very pleased with Ms. Aslıhan Güven and her team. She explained everything in detail, what needed to be done, and what would happen. Her patience and care instilled great confidence in us, and we are grateful to her because my father went through a difficult period, but they were always there for us. I would recommend Ms. Aslıhan Güven and her team to everyone. Thank you again.

All my teeth were extracted in December 2025, all my implants were completed in June 2026, and I started a new life with a brand new smile and a healthy jaw. The whole process was perfect, thank you Dr. Aslı, thank you Cemre Dental Clinic 😊😊